Contactless ATMs so you can just tap your Visa or Mastercard card for a quicker, more secure transaction –you will not need to insert your credit or debit card.The option to update your mobile number, email or Emirates ID details at our ATMs. We are upgrading our ATMs and Cash Deposit Machines (CDMs) for a quicker and better experience, which will include: Any other products, services including any joint accounts would not be impacted unless they become “Dormant” on their own. Please note that, “Dormant” is a status which is applied to the accounts that meet the relevant criteria of no financial/non-financial transactions and no contact with the bank as explained above. “Dormant” account status is applicable at individual account level.įor example: If you have a single or multiple account(s) and there has been no transactions/contact for a period of three years, then the Customer and respective account(s) will be considered "Dormant”.Įxamples on Non-financial transactions: Balance Inquiry via ATM, Successful login to Internet banking/Mobile banking, Authenticated calls to Contact Centre - PIN verified calls through Integrated Voice Recording (IVR). A customer’s account status is changed into “Dormant” and becomes inactive. "Dormant" is a status of the account which becomes effective when the account holder has had no financial or non-financial transactions and has had no contact with the bank for a period of three years.
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